Help & Support

We introduced a single-tap Share Icon on every listing. This generates a unique URL that acts like a "Buy It Now" button for any chat or social media platform, eliminating the "Stone Age" method of manual screenshots.

Sellers now have their own personal URLs (e.g., itixnow.com/u/yourname). By toggling Profile Visibility to ON, a seller creates a 24/7 digital storefront where buyers can see their entire inventory of tickets and parking passes in one place.

Every listing is automatically equipped with a Verified Badge. This removes the "Is this a scam?" hurdle for buyers.

Yes. Thanks to Parking Integration, you can sell your seats and your parking pass in one unified link. Parking passes transfer digitally when supported by the team platform.

A verified user has confirmed their email and phone number and can claim listings. A verified seller is a season ticket holder who has completed the official STH verification process to list tickets for sale.

First, enter the short code sent to your email at sign-in. Next, go to your Profile and tap Verify Phone to enter a six-digit SMS code (required to claim tickets). Finally, to sell, open the menu and select Verify STH Status, complete the form, and upload proof of ownership including individual seat listings.

Your display name is what other users see to identify you when coordinating payment and transfer. Use your real name by default, or your business name if you prefer to present as a business. Your first and last name on the account must remain your legal names.

Change your phone or email in your Profile and refresh to confirm it saved. If you are missing emails, check your spam or promotions folders.

Tap Claim on a listing. Both parties receive an email to coordinate payment (via email, text, or WhatsApp). After funds clear, the seller marks the listing as Sold. iTIX NOW does not process money, collect funds, or provide escrow.

All tickets are transferred digitally through SeatGeek directly to the buyer's email. iTIX NOW never handles barcodes. Most transfers complete the same day after funds clear.

Yes, all sales are final once marked "Sold." Because we do not handle money, we cannot reverse payments or refund funds. Purchases on iTIX NOW are a one-way transaction and cannot be relisted or resold here.

Narrow your search by section, row, and price, then enable alerts to be notified when listings match your specific criteria.

The site is mobile-first. We recommend using Safari on an iPhone or Chrome on an Android to ensure buttons are fully tappable.

Yes. Accessible seating should be labeled by the seller. If you need assistance, contact support before you claim.

Scores (0-100) are updated hourly based on four factors: Sale Rate (50%), First Response Time (20%), Resolution Time (10%), and a Volume Bonus for completed sales (20%). Ignoring an offer does not impact your score.

For First Response Time: Under 1 hour earns maximum points (100), under 3 hours is good (75), under 24 hours is moderate (50), and over 24 hours is lower (25). Resolution Time follows a similar scale, checking how fast you reach a final sold/rejected decision.

Badges appear on your public profile and listings. Excellent Seller (90-100) indicates top-tier track records. Great Seller (70-89) means reliable performance. Good Seller (50-69) means you are building a reputation. Verified Seller (below 50) is for new or less active sellers.

Mark listings as sold immediately after successful transactions, respond to offers within hours instead of days, stay active by regularly listing tickets, and be reliable with your communication.

Yes, verified sellers can unlock simple bulk tools and basic performance insights to help with pricing strategies.

Work directly with the other party first. If that fails, email support with your order number and a short summary. We can review platform messages and limit accounts that break rules, but we cannot reverse payments.

Postponed tickets remain valid for the newly scheduled date. If a game is fully canceled and not rescheduled, any financial refunds must be handled directly between the buyer and the seller.

Email support@itixnow.com. Include the issue, the steps to reproduce it, what you expected to see vs. what you actually saw, the page URL, your device type, and the time it occurred. Include screenshots if possible.