Help and Support
Everything you need to buy and sell your tickets with confidence. Quick start tips, detailed guides, answers to common questions, and ways to contact us.
Getting started
Create account
Sign up with your email and a secure password. Enter your first and last name as they appear on your ID. Add a display name. Use your real name by default or your business name if you prefer to present as a business.
Verify email
We send a short email code at first sign in. Enter that code to confirm your account. You can browse listings after email verification.
Verify phone to claim
To claim listings you must verify your phone number. Go to Profile and tap Verify Phone. We send a six digit SMS code. Enter the code to confirm.
Verify STH to sell
If you are a season ticket holder and want to sell, open the menu and select Verify STH Status. Complete the form and upload proof of ownership including your individual seat listings.
Find tickets
Browse by game, section, row, and price. Use filters and sorting to move fast on new listings.
Claim and coordinate
Tap Claim to connect with the seller. Both parties receive an email with contact details to complete payment and transfer.
Buying tickets
How claiming works
- Seller posts a listing on iTIX NOW.
- Buyer opens the listing, reviews details, and taps Claim.
- Seller receives buyer contact details by email.
- Buyer and seller coordinate payment by email, text, or WhatsApp.
- After funds clear, seller marks the listing as Sold in iTIX NOW.
- When marked Sold the entry is complete and can no longer be edited or canceled.
- Seller transfers tickets to the buyer using SeatGeek. iTIX NOW never handles barcodes.
Filters, sorting, and alerts
Narrow by section, row, and price. Enable alerts to be notified when listings match your criteria.
Mobile tips
Use Safari on iPhone or Chrome on Android. Ensure buttons are fully tappable and text is readable. Report layout issues with screenshots.
Selling STH tools
Verification requirements
Provide proof of ownership such as an account invoice or other official documents. Upload a copy of your individual seat listings for the seats you plan to sell. Watch for an approval or action needed email.
Create and manage listings
Add game, section, row, seat range, quantity, and price. Edit price or notes or unlist at any time until a buyer claims and you later mark Sold.
After a sale
When you receive funds from the buyer, return to iTIX NOW and mark the listing as Sold. Then transfer tickets through SeatGeek to the buyer email used at claim.
One way resale policy
Tickets purchased on iTIX NOW are not eligible for resale on iTIX NOW. This is a one way purchase on this platform.
Bulk tools and insights
Verified sellers can unlock simple bulk tools and basic performance insights to help with pricing.
Account and verification
Your profile information
- First name and last name are your legal names for account records.
- Display name is what other users see. Use your real name or your business name if you operate as a business.
- Contact details are shared with the other party after a claim for coordination.
Email verification
Enter the email code we send at sign up to activate your account.
Phone verification
Tap Verify Phone in Profile. We send a six digit SMS code. Enter the code to confirm. Phone verification is required before you can claim listings.
STH seller verification
Open the menu and select Verify STH Status. Complete the form and upload proof of ownership including your individual seat listings. Approval is sent by email.
Update profile and email delivery
Change your phone or email in Profile and refresh to confirm it saved. Check spam or promotions for missing emails and include page URL and timestamp when you contact support.
Safety and policies
Payment and transfer safety
- Use traceable electronic payments. Avoid cash or gift cards.
- Confirm seller identity and SeatGeek account details before sending funds.
- Sellers should transfer only after funds are received and cleared.
- Save screenshots and message history until entry is confirmed.
Platform role
iTIX NOW connects buyers and verified sellers. We do not collect, hold, or transmit money and we do not provide escrow.
Disputes
Work directly with the other party first. If that fails, email support with your order number and a short summary. We can review platform messages and may limit accounts that break rules. We cannot reverse payments.
Frequently asked questions
What is a verified user vs a verified seller
A verified user has confirmed email and phone and can claim listings. A verified seller is a season ticket holder who completed STH verification and can list tickets for sale.
Why no in app payments
iTIX NOW connects buyers and verified sellers. Payment is completed directly between the two parties. We do not process money and we do not provide escrow.
How do I claim a listing
Open a listing and tap Claim. Both parties receive a confirmation email with contact details to coordinate payment and transfer.
What happens after I claim
The seller contacts you using the email or phone you provided. After funds clear, the seller marks the listing as Sold and transfers tickets through SeatGeek.
How are tickets delivered
All tickets are transferred digitally through SeatGeek to the buyer email used at claim. iTIX NOW never handles barcodes.
How long does transfer take
Most transfers complete the same day after funds clear. Timing depends on the seller and SeatGeek processing.
Can a buyer relist tickets on iTIX NOW
No. Purchases on iTIX NOW are one way on this platform and not eligible for resale here.
Are sales final
Yes. Once a seller marks a listing as Sold the transaction is complete on iTIX NOW. Because we do not process payments we cannot reverse or refund funds.
What if the seller does not respond after I claim
Reply to the claim email and allow reasonable time. If there is no response, email support with the listing URL and timestamp so we can review.
What if the game is postponed or canceled
Postponed tickets remain valid for the new date. If a game is canceled and not rescheduled, any refund of money is handled directly between buyer and seller.
Why do I need a display name
Your display name helps the other party identify you when coordinating payment and transfer. Use your real name by default or your business name if you operate as a business.
How do I verify my email
We send a short email code at sign up. Enter that code to activate your account.
How do I verify my phone
Go to Profile and tap Verify Phone. Enter the six digit SMS code. Phone verification is required before you can claim listings.
How do I become a verified STH seller
Open the menu and select Verify STH Status. Complete the form and upload proof including your individual seat listings. Wait for the approval email.
Which devices are supported
The site is mobile first. Use Safari on iPhone or Chrome on Android. Desktop browsers are also supported.
How do price alerts work
Set your game and section filters, then enable alerts to be notified when a match appears at or below your selected price.
How do I report a bug
Use Email Support. Include the issue, steps to reproduce, what you expected, what you saw, the page URL, your device, and the time.
Do you charge site fees
Any site fee will be shown on the listing or claim screen if applicable.
Do you issue tax forms
We do not process payments or payouts and do not issue tax forms.
Do you support accessible seating
Yes. Accessible seating should be labeled. If you need assistance, contact support before you claim.
Are seat numbers exact
Section and row are exact. Seat numbers display when provided. If not shown, they will be within the listed range.
Do you sell parking
Parking may be listed when available. Parking passes transfer digitally when supported by the team platform.
How do I contact support
Email support@itixnow.com. Include the issue, steps to reproduce, the page URL, your device, and the time.
Contact
Need human help Email us with steps to reproduce and screenshots. The button below pre fills useful info.